Connect Supplier and Distributor Stores — Sync Products, Pricing & Orders Automatically
Welcome to BC2BC — the easiest way to connect BigCommerce stores for seamless product distribution. Suppliers publish their catalogs, Distributors import products with custom pricing, and orders are automatically forwarded back to suppliers for fulfillment.
This guide walks you through installing BC2BC, setting up your store, connecting with partners, importing products, configuring pricing, and managing orders — whether you're a Supplier or a Distributor.
After installation, BC2BC will ask you to choose your role:
Pro Tip
Once installed, BC2BC will automatically begin syncing your store data (products, categories, brands) in the background. You'll see a sync status indicator on your dashboard.
After completing onboarding as a Supplier, you'll land on the Supplier Dashboard. Here you can see:
Navigate to My Catalogue in the sidebar to view all the products synced from your BigCommerce store. This is the catalog that distributors will be able to browse and import from once they're connected.
When you first install BC2BC, the sync service pulls all your products, categories, and brands from your BigCommerce store. This typically takes a few minutes depending on catalog size. A sync status notification will appear until the process completes.
Pro Tip
Your product data syncs automatically on a regular schedule. You can monitor sync activity from the Sync Logs page in the sidebar at any time.
After completing onboarding as a Distributor, you'll land on the Distributor Dashboard. Here you can see:
Navigate to Imported Catalogue in the sidebar to see products you've imported from suppliers. Initially this will be empty — you'll populate it after connecting with a supplier and importing their products (covered in Steps 4 & 5).
Pro Tip
As a Distributor, your first steps after setup are: connect with a supplier, set up a global pricing rule, and then import products. These are covered in the next steps.
As a Distributor, go to Connect Suppliers in the sidebar. You can connect with suppliers in two ways:
As a Supplier, go to Connection Requests in the sidebar. Here you can:
Suppliers have a distributor limit based on their subscription plan. The Connection Requests page shows how many slots you've used and how many remain. If you've reached your limit, you'll need to upgrade your plan before approving more distributors.
Pro Tip
Suppliers can share their Store Hash with distributors directly — it's the quickest way to establish a connection. You can find your Store Hash in your Store Info card on the dashboard.
Once connected to a supplier, go to Supplier Products in the sidebar. This page shows all products from your connected suppliers. You can:
Click the "Import" button to create an import request. You can import products by:
As a Supplier, go to Import Requests in the sidebar to view and manage product import requests from your connected distributors. You can approve or decline each request.
Pro Tip
Before importing products, you must set up at least a Global Pricing Rule (covered in the next step). BC2BC will prompt you to do this if you haven't already — it ensures every imported product gets a valid selling price.
As a Distributor, you don't sell products at the supplier's price — you apply your own markup. The Pricing Engine lets you define rules that automatically calculate your selling price based on the supplier's base price.
Navigate to Pricing Rules in the sidebar. The first rule you must create is a Global rule — this acts as the default pricing formula applied to all imported products unless overridden by a more specific rule.
After setting up the Global rule, you can add more specific rules that override it:
Pro Tip
Start with a simple Global percentage markup (e.g., +20%) to get going quickly. You can always add category or SKU-level overrides later as you refine your pricing strategy.
BC2BC automates the entire order lifecycle between Distributor and Supplier stores:
Both Suppliers and Distributors can view orders from the Orders page in the sidebar. You'll see order details, line items, and the current fulfillment status. Click on any order to see its full details.
Navigate to Sync Logs in the sidebar to monitor all synchronization activity. This includes:
Pro Tip
If you notice any sync issues, check the Sync Logs page first — it provides detailed information about what happened and when. Most sync issues resolve automatically on the next cycle.